Christian Kranicke, Founder and CEO, Leading Edge Advisors

There are markets and countries where people have very limited access to basic financial services. With the technology available today this is simply inadmissible. I work to change this situation and empower individuals by building Digital Finance Solution (DFS) businesses in frontier economies and emerging markets. By that I mean developing businesses in sectors like branchless banking, mobile money and alternative payment systems.

When you look at the value chain in the delivery of mobile banking services, there are many diverse entities and interests. Being able to collaborate with all the players in service delivery is absolutely essential. Finding common ground and creating realistic value propositions are essential if you wish to build viable businesses.

The Academy provides effective tools to help address complex challenges. The courses have helped to sharpen some of the hard analytics needed for my job but have also had a positive impact on the qualitative side. I really appreciate digging deeper into the subject of systems thinking and exploring methods to examine the components and interaction of all elements in a defined environment. I also appreciate developing tools to improve my interrogative skills. Often the information we need from people is readily available if we just know how to formulate our questions correctly.

How do you keep a workshop of 30 people focussed and engaged when exploring a complex issue such as climate change or explaining dry internal procedures an organisation must adopt? What are some effective ways to highlight collaboration or performance issues and opportunities in a team’s work together?

We as facilitators regularly face these types of challenges and have a range of tools at our disposal to address them. But one that is perhaps underexplored is the rich world of games that can help people learn experientially and enliven the driest of topics. Simple participation games, demonstration games, simulations, quiz-based activities, role play and problem-solving exercises are just some examples of the many games that can be used for diverse purposes in equally diverse settings.

Games can range from a simple one-minute, thought-provoking icebreaker (sometimes called a ‘jolt’) to a half-day simulation exercise to help go deeper and understand a complex issue. Lizzie and I use games extensively in workshops – for team building, conveying key messages or lessons learned, problem solving, breaking down barriers or simply invigorating a stagnating discussion.

Experiential games help a group ‘learn by doing’ rather than by more passive methods such as theoretical discussions. They can be powerful when conducted in ‘discovery mode’ – where people do not know exactly how to play or ‘win’ at the outset. A carefully designed quiz or treasure hunt can help a group learn about another organisation in a way that’s far more engaging than listening to a corporate presentation! One game we find really effective is Fishbanks, a computer-assisted board game which helps groups understand the complexity of resource management from multiple perspectives. Or there’s Green & Great that helps players explore the business transition to sustainability.

There are games to suit all group sizes: mass games that can be played in a conference of 2,000 people, demonstration games that a small group can play while others watch, or participation games suited to groups of up to 30 people. A great source of hundreds of free ‘serious games’ is the Thiagi Gameblog (‘improving performance playfully’) – we highly recommend it!

As with most other elements of facilitation, games must be tailored according to group dynamics and cultural differences. We rarely use ‘off-the-shelf’ games but rather adapt an existing one to a particular group or objective, or design our own. Some people may be put off when they see ‘games’ on the agenda, seeing them as silly or irrelevant. So it’s important that the value of the games is explained and a thorough debrief is factored into your session plan, and perhaps change the title to ‘management exercise’!

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