Some days so much happens that it is a challenge to put your finger on a few things that you usefully learned throughout the day. Today was one of those days. Five different meetings of various lengths, all around the building, up and down the stairs. At the end of the day, tired, yet wanting to keep up my reflective practice (rather than simply giving in to the BBC) and not wanting this day to slip away without thinking about it for a few minutes, I ask myself, what could I say that I learned today?

* Once you have a “story” in your head about someone it is very hard to change it, even if they do something that is in direct contradiction to what you are expecting. How can you let someone break away from the story that you have built around them and pleasantly surprise you? (Email 9:00)

* Ditto AND What are some of the ways one can create opportunities to build trust with people that you only meet in the workplace? (Meeting 1)

* Sometimes people just want you to listen, and that is the best possible intervention that you can make at that time. How can you pay attention to this kind of need and be quiet for a change? (Meeting 2)

* I actually was stood up for Meeting 3 – my learning was that if you are reading a newspaper in the cafeteria, people will not want to bother you and so will not sit with you. However, most of the time people are reading a newspaper because they do not have anyone to sit with and talk to. (Non-meeting 3)

* Interest and enthusiasm can rub off on others. The two women I had my meeting with were clearly excited about their project, and so I was too.(Meeting 4)

* You don’t have to be a content expert to ask good questions and be a valuable contributor to a process. Bringing a different perspective, being curious and wanting to be helpful is often enough. (My husband the computer engineer asked me if I thought the technical guys who were in the meeting with me would agree with this…) (Meeting 5)

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