Today the new Director General greeted the staff for the first time (she begins officially in January 2007). People filled the cafeteria with a little trepidation perhaps, a new boss after all… However, a couple of good jokes later, you could feel the mood lighten and energy fill the room:

New DG: How many people work in this organization?
Senior Staff Member: About half.
New DG: Which half are you?

That worked, a quick fire response and a big smile – you never get a second chance to make a good first impression!

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