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A Day is a Thousand Social Contracts

Many years ago I was a part of a distributed project team designing a workshop that combined teambuilding, with systems thinking and sustainable development. It was lead by Dennis Meadows, one of my mentors, and at one early point in our process where we were taking on individual roles and responsibilties, he asked us to distinguish between “wish to do” and “will do”. At that time, I am not sure I fully appreciated his request. It really does have to do with teamwork and the systems in which we work.

Committing yourself to do something already demonstrates good intent and some level of trust on your part, however, actually delivering on your commitment starts to build it within the team. Social contracts, the promises we make to others every day, when they are honoured (as the norm) help to build trust around us and creates an environment which supports achievement, where we might be able to take some risk and try new and innovative things. The inverse is also true, non-delivery on commitments starts to chip it away. One way to build trust is to be clear about the difference between what you want to do/intend to do/hope you have time to do and what you will do. And then to absolutely do it.

This question of trust building is not just about being nice. It is also about getting things done. When I trust you to do something, I am taking risk to build my productivity and outputs on the inputs of others. The quality of my work and effectively my reputation, then becomes more collectively based on the contributions of many other people. In order to do this I need to trust that others will honour their commitments to me, so that I can do a good job. The alternative to this is that I base my outputs solely on my own work (or that of an immediate team that I control with financial or other strong incentives like performance assessments) . What more might I accomplish if I opened myself to the diverse inputs and talents of a much larger “team”?

The theory in teambuilding is that a high performing team (trust comes in here) can accomplish things that it is difficult or impossible for an individual to do alone. In systems, one goal is to find the interrelationships that already exist and leverage those in order to help achieve a much larger collective goal. And to get people to work beyond their immediate functional units (sometimes called “silos”) takes trust. One place to start building trust is making good on social contracts so people can count on you. It is also about knowing when to say “I can’t do this right now”; which of course is another essential team skill (for some an even harder one).

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News Flash: Team has Zero In-box for One Month

In the past, doing email has never been a source of energy and delight for our team. Now it is. We use to spend hours a day sifting through hundreds of messages looking for actionable items, or scrolling down a long, complicated taxonomy of folders trying to accurately file something. Going away on a holiday or even a short work trip brought the dread of a whole day spent trying to get back on top of our email. Not anymore… Our team of four has now had a zero in-box for a month!

A zero in-box doesn’t mean that you have no email at all to do, but it means that you have made a decision about every single item that has come into your in-box and moved it to its next action (Action Needed, Reply, Follow-up, Explore, Archive). We delete more, we are more careful what we send, and a few of us have adopted the five.sentenc.es promise and added it to our electronic signature. I find now that I am able to keep to five sentence responses now most of the time (I would be happy to graduate to four.sentenc.es sometime this year.)

Now we talk about email to anyone who will listen with the energy and enthusiasm of people who have mastered a new technique which we feel has increased our productivity, as well as boosted our sense of accomplishment and satisfaction. This feeling of success at the end of each day, I believe, is what keeps me on top of this new system. And the fact that I was able to learn a new way of working that has replaced an entrenched behaviour that I have had for over 10 years. I have noticed that I am getting more things done now, I certainly feel more organized and less a slave to my computer.

We plan to hold a short workshop in house in the next months to share with people what we are learning about zero-in box. How we have adapted it to our own needs, and where we still see some room for improvement and innovation (like how do you get yourself to go back to the “Explore” folder!) Productivity is satisfying and of course there are many different ways to improve this in the workplace – the Onion had another suggestion about how to do this yesterday…

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Embedding New Ideas in the Workplace – Carbon Care and Home Work


It is not always easy to get new ideas and practice embedded into an established work environment. How can we use existing “energy” flows to promote new ideas as well, and in the process help us change the current system?

We recently had a competition with a neighbouring institution, a large international conservation NGO, to reduce our institutional carbon emissions from transportation over a week as a part of a national awareness raising campaign. Our internal Green Team did the math and calculated how much carbon we all emit from our weekly commute to work, the other organization did the same. Then for a designated week, we did everything we could to reduce this. People carpooled, they took the train or bus, they rode their bikes, they walked. We did very well, but sadly we did not win the competition this time, although we really wanted to win.

If we do it again next year I have an idea how we might win. I wrote a post a few months back on technology enhanced mobility in the workplace of the future. I think it would be a great thing to experiment with for many of the reasons that are discussed in that post, however, there seems to be no immediately compelling reason to try it out. Maybe this is one that connects the existing interest of the institution to cut carbon and to win this competition in the future, with an interest to explore new ways of working. We could test it out first with a few “Work At Home” days where everyone possible works from home, to get used to this new work modality, and then we could launch a “Work At Home Week” that would coincide with this competition. If we did that, we could explore a more flexible work environment, get our technology tools in place to support it, and win that carbon emissions competition! (unless of course someone from WWF also reads this post…)

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Walking Around with Nothing in Your Head: Getting Things Done

This was the goal set forth by David Allen at his seminar in London last Friday, addressing the 120 knowledge workers in the room (from IT companies, banks, company HR departments, and so on – mostly men, by the way) – how can you get all your tasks and projects out of your head and into a trusted system, and walk around with nothing in your head. He described this state as “Mind like water” (and showed us some martial arts moves to demonstrate his point) where you are able to make a perfectly appropriate response to and engagement with what is present.

Several things surprised me about the day long seminar on Getting Things Done (or GTD as the adherents call it). First was how incredibly popular it is among the private sector, especially in IT companies. I knew that David Allen was a consultant to many silicon valley enterprises, but I had no idea that Belgian companies would have GTD support staff, and software engineers worldwide were developing GTD compliant add-ons to various office packages. There are bloggers devoted to making GTD work, even Microsoft Office 2007 has functions that were designed to work with GTD organizing systems. Who would have known?

The second, related thing that surprised me was how completely absorbed the audience was. This was a full day, 8 hour seminar with a packed ballroom, and David Allen spoke for the whole time. There was very limited interactivity (he said at one point, “I don’t do interactive stuff, this seminar is basically me talking to you.” (only slightly paraphrased)) And the audience was rapt, the questions were incredibly detailed, “what is the average time to spend on your weekly review?” And this predominantly male, corporate British audience didn’t even flinch when he stated that appropriately managing your commitments frees up attention for higher-level thinking and creativity and opens up psychic space.

The final thing that surprised me is how excited I got about this approach. I have already used it for about a year, and I learned many new ways to make it more efficient. Many of the tips and tools are very familiar, but the way to put them together, from the “runway” or day-today tasks to those which sit at the visionary “50,000 feet” level, this method aims to take in it all, organize it, and engage with it when the time is right – not all the time- so that most of the time you can walk around with absolutely nothing on your mind – open and ready for that next great idea.

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Zero Your In-Box? You Never Thought it Was Possible!

I can’t believe it, but I have ZERO messages in my in-box right now. Not only do I have zero messages in my personal email account, but I also have zero in my work email. On Sunday I had hundreds and hundreds in each. Now I have zero -what’s the secret? Watch this fascinating google video and see…

This is a video of a 58 minute presentation (including Q&A) called In-box Zero by productivity guru Merlin Mann that he gave at the Google HQ in July. I watched it, I tried it, and I now feel completely different about email. It no longer rules (me). Mann’s advice is based on David Allen’s method and book called, “Getting Things Done” (or GTD for short). It seems that Allen’s method has been heartily embraced by IT companies where knowledge workers, who are supposed to be creating new and innovative things, are apt to get swamped by endless everyday email and tasks. His method is about getting your to-do list out of your head, or your email in-box, and into a system that works to organize and manage it for higher productivity.

I have now read the book (bought the label maker), watched the video, implemented the systems now both at home and at work for both email and paper-based tasks. I am surprised to say that it works (you need to keep your maintenance up), and it is refreshing not to see those piles of paper on the desk, or hundreds of emails. I’m sure there are still plenty of tips that passed me by the first time. By sheer luck, I have a free pass to a David Allen full-day seminar in London tomorrow and will get to hear more about the method right from Allen himself. I will blog my learning when I get back.

What am I going to do with all that spare time if I ever do get completely organized?

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